Letter of Complaining and Protesting

THE HANDOUT 12

 

  • Credits             : 3 SKS
  • Meeting            : 12 (Twelfth)
  • Topic               : Letter of Complaining and Protesting
  • Target              : Writing a letter of complaining and protesting
  • References       : Sharp, Deborah Whittlesey. Writing Business Letters with a Personal Touch.California; Lifetime Learning Publications, 1984, pp. 89 – 117
  • Contents          :

 

Letter of Complaining

 

In a business activity, a letter of complaining is always used by one party when the other party has been found to be unsatisfying enough for the business agreement.

Forms of this letter are:

–       Complaints that request satisfaction

–       Complaints that state dissatisfaction or disapproval

–       Complaints that demand satisfaction

 

Letter of Protesting

 

Different from above, this letter is used when someone needs to be heard because of an unfair decision that has been made.

Forms of this letter are:

–       Protesting to a legislator

–       Protesting to a superior

–       Protesting for insufficient behavior

–       Protesting for poor service

–       Protesting for unfair policies

 

Things that should be done in writing these two letters:

  1. Don’t be apologetic or hesitant
  2. Don’t let anger overcome reason
  3. Don’t be one-sided
  4. Don’t kibitz
  5. Don’t accuse
  6. Don’t patronize a protester

 

  • Exercises                   :

 

Group discussion

 

  1. In what occasion that we can write our complaint and protest outside business activities and transaction? Why?
  2. Please write one example of each of the above letters!

 

  • Tasks               :

 

Individual task

 

  1. Please write one letter of complaining for a situation when you have received an improper product which is made by Blackberry. You are not satisfied with the capability of the phone when you open your email.
  2. Please write a letter or protesting for a situation when you have been treated unfairly by a policeman in the street. The police claimed that you had done a mistake but you realized that you did not do any mistake. You have followed all the rules.

 

 

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